Services to meet a wide variety of needs

IU School of Medicine offers an array of services to meet the full range of mental health needs of trainees (IU School of Medicine students, residents, and fellows). Find details about which service might best fit your needs:


Department of Mental Health Services IU School of Medicine Crisis Line TimelyCare Livehealth online Employee Assistance Program (IU) Employee Assistance Program
(IU Health)
ThrivingCampus
Description Providers with specialized knowledge of the needs of IU School of Medicine learners Crisis line for any IU School of Medicine trainee needing immediate support
National telehealth vendor
Student and employee insurance plan-based services
Counseling program designed to assist employees with life stressors Work-based counseling program designed to assist employees Curated database of community providers
What services are available? Counseling and psychiatric sessions, including urgent visits
Crisis phone support 24/7
Immediate care, scheduled counseling, and digital resources
Counseling and psychiatric sessions
Counseling, digital resources, coaching and self-paced therapy Counseling Updated, searchable list of local mental health providers
Who can access this service? IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlined IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlined IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlinedAnyone with insurance All IU employees, SAAs, medical residents and fellows; their household members All IU Health employees All IU School of Medicine trainees
How do I pay for this service? No cost No cost
No cost
Requires use of insurance No cost No cost
Requires use of insurance or private pay
How do I access this service? Use the online portal or call 317-278-2383.
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317-278-HELP (4357)
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Use the TimelyCare app Visit the website

SupportLinc.com  (group code: iu)
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317-962-8001 or email Visit the website
Are there session limits? No limit No limit Up to 9 sessions, with additional available No limit 6 sessions per presenting concern, per calendar year 6 sessions Based on insurance limits
Format of services In person and telehealth session Phone support Telehealth sessions Telehealth sessions In person, telehealth, digital CBT, virtual support groups and texting In person and telehealth sessions Provider-specific
Who provides the services? IU School of Medicine-focused therapists and psychiatrists, firewalled from IU School of Medicine training Online providers with back up by IU School of Medicine providers Online providers Online providers Local, statewide, and national licensed mental health providers Local providers Provides list of providers around the country
Is there evening and weekend availability? Some event appointments available Call line answered 24/7 Evenings and weekends available Evenings and weekends available Varies by provider Varies by provider
 Varies by provider
Can I have an appointment when I'm out of state? Generally no, some exceptions may apply Yes, call from anywhere Yes, but may have to switch providers Yes, but may have to switch providers
Yes, anytime via telehealth. Yes, if you live out of state, through an in-network provider in your state. Generally no, some exceptions may apply
Yes, but may have to switch providers
Additional details All sessions are confidential and private. Medical records are firewalled. No documentation of services in academic record.
Anyone can call on behalf of an IU School of Medicine trainee. Individuals may call anonymously.
May see a different provider or the same provider each appointment.
May see a different provider or the same provider each appointment.
Six sessions addresses most concerns. Six sessions addresses most concerns.
May use this resource to find providers for family members or for times when traveling or moving out of state.